Summary
- Teams Premium usage reporting in the Microsoft Teams admin center is being expanded to include Queues app usage data.
- Tenant administrators will be able to see active Queues app users within the existing Teams Premium usage report.
- The change is reporting-only and does not alter user experience, licensing, or admin settings.
- No proactive configuration is required, but organizations using Teams Premium reporting may want to review updated metrics after rollout.
Primary Service: Teams
Admin Impact: Low
User Impact: Low
Release Start: 15 Aug 2026
Release End: 15 Sept 2026
Services: Teams
Category: Stay informed
Tags: Admin Action, New Feature
History
8/21/2026 Item Added to Message Center
Microsoft Message
We are enhancing the Teams Premium usage report in the Microsoft Teams admin center (TAC) to include usage data for the Queues app. The Queues app is a Teams Premium capability designed to help users manage call queue workflows more efficiently.
With this update, tenant administrators will be able to view active Queues app usage within the existing Teams Premium usage report, providing greater visibility into Teams Premium feature adoption and utilization across their organization.
Rollout Schedule
Worldwide: Rollout will begin in late August 2026 and is expected to complete by mid-September 2026.
Impact on Your Organization
This change affects tenant administrators who use the Teams Premium usage report in the Microsoft Teams admin center.
After this rollout:
- The Teams Premium usage report will include usage metrics for the Queues app.
- Administrators will be able to view the number of active users of the Queues app.
- Active Queues users will appear as part of the existing Teams Premium reporting experience.
This change is limited to reporting and analytics and does not modify user experiences, licensing requirements, or administrative settings.
Action Required / Recommendations
No action is required to prepare for this change.
Organizations that use Teams Premium reporting may want to review the updated report after rollout and update any internal adoption or reporting processes as needed.
Learn more
- Use the Queues app for Microsoft Teams | Microsoft Support
- Teams Premium feature usage report – Microsoft Teams | Microsoft Learn