Table of Contents
Summary
- Password resets in the Teams Pro Management Portal may prevent Teams Rooms devices from signing in.
- Affected accounts will require a password change at the next sign-in, which Teams Rooms devices cannot complete.
- Devices may show a “CannotSignIn” status and remain signed out until manually fixed.
- Organizations managing Teams Rooms resource accounts should avoid resetting passwords in PMP.
- Notify support teams about this issue to minimize troubleshooting efforts.
Admin Impact: High
User Impact: High
Release Start: 25 Apr 2026
Release End: 25 Apr 2026
Services: Teams
Category: Prevent or fix issues
Tags: User Adoption, Admin Action
History
4/24/2026 Item Added to Message Center
Microsoft Message
Introduction
We’re investigating an issue where password resets performed in the Teams Pro Management Portal (PMP) may cause Teams Rooms devices to fail sign-in. A recent change in password reset behavior is the likely root cause and may prevent Teams Rooms devices from completing sign-in.
How this affects your organization
Who is affected
- Organizations using Teams Pro Management Portal (PMP) to manage Teams Rooms resource accounts
What will happen
- Password resets initiated in PMP may trigger a change password at next sign-in requirement on the account.
- Teams Rooms devices cannot complete interactive password change prompts.
- Affected devices enter a CannotSignIn state.
- Devices may remain signed out without automatic recovery until manually remediated.
- This issue primarily affects Teams Rooms resource accounts.
What you can do to prepare
- Avoid resetting Teams Rooms resource account passwords through the Pro Management Portal.
- If a password reset is required:
- Verify device sign-in immediately after the reset
- Manually remediate any devices that remain in a signed-out state
- Inform your helpdesk or support teams of this issue to reduce troubleshooting time
If you experience issues, contact Microsoft Support.