Table of Contents
Summary
- Introduction of Capacity Pack support in the Microsoft 365 admin center for managing SharePoint Agents and Copilot Tuning costs.
- Global admins can access prepaid message bundles of 25,000 Copilot messages per month before incurring pay-as-you-go charges.
- Admins can allocate packs to Copilot Chat environments via the Power Platform Admin Center and monitor usage.
- Automatic prioritization of prepaid packs with a switch to pay-as-you-go when capacity is exhausted.
- New reporting capabilities for message consumption and allocation will be available in the Power Platform Admin Center.
Admin Impact: Low
User Impact: Low
Release Start: 01 Oct 2025
Release End: 31 Oct 2025
Services: M365 Copilot, M365 Copilot Chat
Category: Stay informed
Tags: New Feature, Admin Action
History
10/18/2025 Item Added to Message Center
Microsoft Message
Introduction
To help organizations better manage metered consumption costs for SharePoint Agents and Copilot Tuning, we’re introducing Capacity Pack support in the Microsoft 365 admin center (MAC). This feature allows global admins to use prepaid message bundles before incurring pay-as-you-go (PAYG) charges, improving cost control and governance.
This message is associated with Roadmap ID 503145.
When this will happen
General Availability (Worldwide): Rollout begins in late October 2025 and is expected to complete by late October 2025.
How this affects your organization
Who is affected:
- Global admins managing SharePoint Agents or Copilot Tuning in Microsoft 365.
- Organizations using Copilot Chat environments via Power Platform Admin Center (PPAC).
What will happen:
- A new Capacity Pack option will be available in MAC.
- Each Capacity Pack includes 25,000 Copilot messages/month.
- Admins can allocate packs to Copilot Chat environments via PPAC.
- MAC will automatically prioritize prepaid packs and switch to PAYG when exhausted.
- Usage monitoring will be available in PPAC, including:
- Total messages consumed
- Remaining prepaid capacity
- Message allocation per environment
- Supports unlicensed users and automated provisioning.
What you can do to prepare
- No admin action is required before rollout.
- After rollout, you may:
- Review usage reports in PPAC.
- Allocate Capacity Packs to environments as needed.
- Update internal documentation if you track Copilot usage or billing.
Learn more: Use Copilot Studio prepaid capacity packs for Microsoft 365 Copilot Chat | Microsoft Learn
Compliance considerations
| Category | Explanation |
|---|---|
| Introduces or modifies AI/ML capabilities | Enables prepaid message allocation for Copilot agents, which interact with customer data. |
| Alters how admins monitor/report compliance | Adds new reporting capabilities in PPAC for message consumption and allocation. |
| Includes admin control | Admins can allocate Capacity Packs and monitor usage. |
| Can be controlled via Entra ID group membership | Environment provisioning and access can be scoped via Entra ID. |