Table of Contents
Summary
- New Model Context Protocol server connects Dynamics 365 Sales to AI agents and assistants.
- AI agents can manage CRM data, automate tasks, and handle business processes without custom coding.
- Key functionalities include listing leads, retrieving lead summaries, qualifying leads, and sending outreach emails.
- No action is required from users regarding this feature.
- For more information, visit the provided learn article link.
Admin Impact: Low
User Impact: Low
Release Start: 15 Dec 2025
Release End: 15 Dec 2025
Services: D365 Apps
Category: Stay informed
Tags: New Feature
History
10/9/2025: Item Added to Message Center
Microsoft Message
We are announcing the ability to connect Dynamics 365 Sales to your agents and assistants with the new Model Context Protocol server. This feature will reach general availability on December 15, 2025.
How does this affect me?
With this feature, AI agents can retrieve, update, and act on CRM data, automate tasks like qualifying leads or sending emails, and handle business processes without custom code.
The Model Context Protocol server enables the following tools, with more to come:
- List leads
- Retrieve lead summary (using Copilot in Dynamics 365 Sales)
- Qualify lead to opportunity
- Get outreach email (using Copilot in Dynamics 365 Sales)
- Send outreach email
What action do I need to take?
This message is for awareness and no action is required.
If you would like more information on this feature, please visit the Connect AI agents to sales workflows using Model Context Protocol server learn article.