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MC1169015: Dynamics 365 Sales Information regarding the end of support for sales usage reports

Summary

  • Dynamics 365 Sales usage reports will no longer be supported, limiting customization and tracking options.
  • Historical operational metrics and KPIs for contacts, accounts, leads, or opportunities will be inaccessible after the change.
  • Users are advised to create custom Power BI reports for continued insight into user interactions.
  • The change is classified under tags like “Retirement,” “User impact,” and “StayInformed.”

Admin Impact: High
User Impact: Low
Release Start: 01 Dec 2025
Release End: 01 Dec 2025
Services: D365 Apps
Category: Stay informed

History

10/9/2025: Item Added to Message Center

Microsoft Message

On December 1, 2025, Dynamics 365 Sales, sales usage reports will have reached end of support due to limitations with customization, sources used for tracking, and low usage. Documentation of the deprecated features is available at Removed or deprecated features in Dynamics 365 Sales.

How does this affect me?

Once this goes into effect, you won’t be able to access reports to view historical operational metrics or key performance indicators (KPIs) of your contacts, accounts, leads, or opportunities.

What action do I need to take?

As an alternative, we recommend that you build custom Power BI reports to get a comprehensive view into your user’s interactions.