Table of Contents
Summary
- New feature enables customer service representatives to update their presence in Dynamics 365 Contact Center through a two-step process.
- Quick updates to presence status enhance the accuracy of availability representation.
- Awareness message; no action is required from users.
- For further details, a link to additional information is provided.
Admin Impact: Low
User Impact: Low
Release Start: 31 Oct 2025
Release End: 31 Oct 2025
Services: D365 Apps
Category: Stay informed
Tags: New Feature
History
10/9/2025: Item Added to Message Center
Microsoft Message
We are announcing the ability to use an optimized setting to update presence in Dynamics 365 Contact Center. This feature will reach general availability on October 31, 2025.
How does this affect me?
With this feature, customer service representatives can update their presence in two steps:
- Click the presence icon in the navigation bar.
- In the dropdown, update your presence to your preference.
Additionally, an accurate representation of the customer service representative’s presence status will appear more quickly.
What action do I need to take?
This message is for awareness, and no action is required.
If you would like more information on this feature, please visit Use optimized setting to update presence.