Learn the best practice for processing payment receipts in Microsoft Dynamics 365 Business Central with the cash receipt journal. Ensure accurate application to customer ledger entries and streamline your payment processing efficiently.
Table of Contents
Question
You are streamlining your company’s payment processing. They want to improve the efficiency of processing payment receipts using the cash receipt journal.
You need to process payment receipts in a manner that ensures accurate application to customer ledger entries.
What should you do?
A. Process receipts by using the cash receipt journal and apply the payments to the appropriate customer ledger entries.
B. Directly adjust the customer’s total balance without using the cash receipt journal.
C. Use the payment registration process to automatically apply receipts to the oldest customer ledger entries.
D. Apply a general ledger account to the cash receipt journal instead of customer ledger entries.
Answer
A. Process receipts by using the cash receipt journal and apply the payments to the appropriate customer ledger entries.
Explanation
Option A is correct because using the cash receipt journal to process receipts and applying them to customer ledger entries is the standard procedure for accurate payment processing. Option B is incorrect as it bypasses the structured process of the cash receipt journal and could lead to errors. Option C is incorrect because it assumes that applying receipts to the oldest entries is always the desired action, which may not be the case. Option D is incorrect as it suggests applying payments to a general ledger account instead of customer ledger entries, which would not accurately reflect the customer’s payment history.
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