Learn the best practices for optimizing work order scheduling in Dynamics 365 Field Service. Discover the key actions to configure automated resource suggestions, including booking rules, custom schedule views, and enabling Resource Scheduling Optimization to enhance service delivery.
Table of Contents
Question
A Dynamics 365 Field Service organization is experiencing inefficiencies in scheduling work orders due to a lack of automated optimization. The organization has multiple resources with varying skills and availability, and they need to optimize their schedule to improve service delivery. You need to configure the system to automatically suggest the most optimal resources for work orders while considering the skills required and resource availability. What three actions should you perform? Each correct answer presents part of the solution. Choose 3.
A. Configure booking rules to ensure that only resources with the required skills are suggested for work orders.
B. Customize views on the schedule board to filter resources based on their skills and availability.
C. Disable the Resource Scheduling Optimization Add-in to prevent automatic scheduling.
D. Enable the Resource Scheduling Optimization Add-in and set it as the default for optimization requests.
E. Ignore the default optimization goal and manually Choose resources for each work order.
F. Manually assign resources to work orders without considering their current workload or skillset.
Answer
A. Configure booking rules to ensure that only resources with the required skills are suggested for work orders.
B. Customize views on the schedule board to filter resources based on their skills and availability.
D. Enable the Resource Scheduling Optimization Add-in and set it as the default for optimization requests.
Explanation
Enabling the Resource Scheduling Optimization Add-in and setting it as the default ensures that the system can automatically suggest the most optimal resources for work orders. Configuring booking rules is necessary to match resources with the required skills to the work orders. Customizing views on the schedule board helps dispatchers to quickly identify the right resources based on their skills and availability. Manually assigning resources, ignoring the default optimization goal, and disabling the Resource Scheduling Optimization Add-in would lead to inefficiencies and are therefore incorrect actions.
Microsoft Dynamics 365 Field Service Functional Consultant MB-240 certification exam assessment practice question and answer (Q&A) dump including multiple choice questions (MCQ) and objective type questions, with detail explanation and reference available free, helpful to pass the Microsoft Dynamics 365 Field Service Functional Consultant MB-240 exam and earn Microsoft Dynamics 365 Field Service Functional Consultant MB-240 certification.