Discover how to efficiently schedule multiple technicians for complex work orders in Microsoft Dynamics 365 Field Service. Learn why using requirement group templates is the best solution to ensure all technicians are on-site at the same time. Find out the key steps to improve scheduling accuracy and reduce errors.
Table of Contents
Question
A Field Service company is expanding its operations to include new services that require multiple technicians with different skill sets. They are currently using Microsoft Dynamics 365 Field Service to manage their work orders. You need to optimize the scheduling of these complex work orders to ensure that all required technicians are on-site simultaneously. What should you recommend?
A. Manually coordinate between technicians to decide on a suitable time for all to be present.
B. Relate the incident types to requirement group templates to specify requirements for a work order and schedule it to multiple resources.
C. Schedule each technician individually for the work order without considering the requirement for simultaneous presence.
D. Use the default scheduling feature without any customization to handle the complexity of multi-resource scheduling.
Answer
B. Relate the incident types to requirement group templates to specify requirements for a work order and schedule it to multiple resources.
Explanation
Relating incident types to requirement group templates allows for the specification of multiple resource requirements and ensures that all technicians are scheduled to be on-site at the same time. Scheduling each technician individually or using default scheduling features may not address the need for simultaneous presence. Manual coordination is inefficient and prone to errors.
Microsoft Dynamics 365 Field Service Functional Consultant MB-240 certification exam assessment practice question and answer (Q&A) dump including multiple choice questions (MCQ) and objective type questions, with detail explanation and reference available free, helpful to pass the Microsoft Dynamics 365 Field Service Functional Consultant MB-240 exam and earn Microsoft Dynamics 365 Field Service Functional Consultant MB-240 certification.