Learn how to configure Microsoft Dynamics 365 Field Service to apply dynamic discounts and price lists to work orders based on attributes and date range factors. Master entitlements and optimize your Field Service workflows today.
Table of Contents
Question
You are a Field Service Functional Consultant for Fabrikam, Inc. The company uses Microsoft Dynamics 365 Field Service to manage their work orders. They have a requirement to apply different discounts to products and services based on various work order attributes and date range factors. You need to configure the system to dynamically apply price lists and discounts to work order products and services. What should you do?
A. Apply a single discount rate to all work order products and services.
B. Create a separate price list for each work order attribute and date range factor.
C. Create entitlements and apply them to work orders based on the required entities.
D. Manually apply discounts to each work order product and service.
Answer
C. Create entitlements and apply them to work orders based on the required entities.
Explanation
Creating entitlements and applying them to work orders based on the required entities allows the system to dynamically apply price lists and discounts to work order products and services. Other options are incorrect as they either involve manual intervention or do not correctly utilize the system’s capabilities.
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