Learn how to set up the Dynamics 365 Field Service mobile app for offline use, enabling technicians to update work orders and sync data when internet connectivity is restored. Master the Mobile Offline feature and synchronization settings to optimize performance in remote areas.
Table of Contents
Question
The Field Service organization is configuring the Dynamics 365 Field Service mobile app to support technicians working in areas with intermittent internet connectivity. You need to configure the mobile app so that technicians can update work order details and sync them when they regain connectivity. What should you do?
A. Advise technicians to save work order updates locally on their devices and manually sync once they have internet access.
B. Enable the ‘Mobile Offline’ feature and configure an offline profile with the necessary tables and synchronization settings.
C. Restrict the use of the mobile app to areas with stable internet connectivity to avoid any data sync issues.
D. Set up a scheduled task on the server to periodically push updates to the technicians’ mobile devices.
Answer
B. Enable the ‘Mobile Offline’ feature and configure an offline profile with the necessary tables and synchronization settings.
Explanation
Enabling the ‘Mobile Offline’ feature and configuring an offline profile with the necessary tables and synchronization settings will allow technicians to continue working and have their changes synced when connectivity is restored. Option A is not practical as it requires manual intervention. Option C is not feasible as it limits the technicians’ ability to work in remote areas. Option D does not address the issue of updating work order details while offline.
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