Learn how to improve service delivery accuracy in Microsoft Dynamics 365 Field Service by configuring skill-based scheduling. Discover how to map technician skills and certifications for efficient work order matching and enhanced performance.
Table of Contents
Question
A Field Service organization wants to improve the accuracy of their service delivery by ensuring technicians have the right skills for the job. You need to configure the system to match work orders with technicians based on skills and certifications. What should you do?
A. Assign all technicians to the same territory to simplify the scheduling process.
B. Create characteristics for skills and certifications, map them to resources, and set proficiency ratings to enable skill-based scheduling.
C. Manually assign work orders to technicians based on the dispatcher’s knowledge of their skills.
D. Schedule technicians based solely on their availability, regardless of their skills or certifications.
Answer
B. Create characteristics for skills and certifications, map them to resources, and set proficiency ratings to enable skill-based scheduling.
Explanation
Option B is correct because creating and mapping characteristics with proficiency ratings allows the system to effectively match work orders with technicians who have the right skills and certifications. Option A is incorrect as it does not consider the skills required for specific jobs. Option D is incorrect because it may lead to inefficient service delivery if technicians lack the necessary skills. Option C is not scalable and relies too much on manual processes.
Microsoft Dynamics 365 Field Service Functional Consultant MB-240 certification exam assessment practice question and answer (Q&A) dump including multiple choice questions (MCQ) and objective type questions, with detail explanation and reference available free, helpful to pass the Microsoft Dynamics 365 Field Service Functional Consultant MB-240 exam and earn Microsoft Dynamics 365 Field Service Functional Consultant MB-240 certification.