Learn how to optimize field service operations with Dynamics 365 by integrating IoT data into the Field Service Mobile app using Azure IoT Hub. Discover the best practices for empowering technicians with real-time data during service calls.
Table of Contents
Question
A company using Dynamics 365 Field Service wants to optimize their field service operations by implementing a solution that allows technicians to view and interact with IoT device data during service calls. You need to evaluate the existing mobile capabilities and propose enhancements that enable technicians to access IoT data for customer assets on-site. What enhancement should you propose?
A. Advise technicians to use third-party IoT applications to monitor device data separately from the Field Service Mobile app.
B. Eliminate the use of IoT devices to simplify the technician’s workflow during service calls.
C. Integrate the Field Service Mobile app with Azure IoT Hub to provide technicians with real-time IoT data and device management capabilities.
D. Restrict access to IoT data to senior technicians only to minimize distractions for other field service personnel.
Answer
C. Integrate the Field Service Mobile app with Azure IoT Hub to provide technicians with real-time IoT data and device management capabilities.
Explanation
Integrating the Field Service Mobile app with Azure IoT Hub allows technicians to access real-time IoT data and manage devices directly within the app, enhancing their ability to service customer assets on-site. Using third-party IoT applications would create a disjointed experience and is less efficient. Restricting access to IoT data could hinder service delivery, and eliminating IoT devices would remove the benefits of real-time monitoring and proactive service.
Microsoft Dynamics 365 Field Service Functional Consultant MB-240 certification exam assessment practice question and answer (Q&A) dump including multiple choice questions (MCQ) and objective type questions, with detail explanation and reference available free, helpful to pass the Microsoft Dynamics 365 Field Service Functional Consultant MB-240 exam and earn Microsoft Dynamics 365 Field Service Functional Consultant MB-240 certification.