Learn how to enable offline capabilities for work orders and customer assets in Dynamics 365 Field Service. Discover the best strategies to ensure uninterrupted field service, even in remote areas with unreliable internet.
Table of Contents
Question
A Field Service organization is using Dynamics 365 Field Service to manage work orders and service customer assets. They have a team of technicians who often work in remote areas with unreliable internet connectivity. You need to ensure that technicians can perform inspections of customer assets and complete work orders without interruptions, even when offline. What are two actions you should perform? Each correct answer presents part of the solution. Choose 2.
A. Advise technicians to record inspection data on paper forms and enter the data into the system when they return to the main office.
B. Configure the mobile app to enable offline capabilities for the necessary tables and data related to work orders and customer assets.
C. Implement a policy that requires technicians to travel to areas with better internet coverage before starting any work order.
D. Instruct technicians to use third-party mobile hotspot devices to maintain constant internet connectivity.
E. Train technicians on how to manually sync data once they regain internet connectivity to ensure all changes are updated in the system.
Answer
B. Configure the mobile app to enable offline capabilities for the necessary tables and data related to work orders and customer assets.
E. Train technicians on how to manually sync data once they regain internet connectivity to ensure all changes are updated in the system.
Explanation
Configuring the mobile app to enable offline capabilities ensures that technicians can access and update work orders and customer asset information without an internet connection. Training technicians on how to manually sync data when they regain connectivity ensures that all changes made offline are properly updated in the system. Options A, C, and D are not practical solutions as they either rely on external factors that cannot be controlled or do not utilize the capabilities of the Dynamics 365 Field Service mobile app.
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