Learn how to solve mobile workforce issues in poor connectivity areas. Discover how configuring the Field Service Mobile app with Offline First capabilities ensures seamless access to work orders even without internet. Boost your Field Service efficiency now!
Table of Contents
Question
A Field Service company is experiencing issues with their mobile workforce not having access to work order information in areas with poor internet connectivity. You need to ensure that frontline workers can access and update work orders even when offline. What should you do?
A. Advise frontline workers to call the main office for work order details when they are in areas without internet access.
B. Configure the Field Service Mobile app with Offline First capabilities and define offline profiles for the frontline workers.
C. Instruct frontline workers to save work order information locally on their devices before heading to areas with poor connectivity.
D. Limit the assignment of work orders to areas known to have reliable internet connectivity.
Answer
B. Configure the Field Service Mobile app with Offline First capabilities and define offline profiles for the frontline workers.
Explanation
Option B is correct because configuring Offline First capabilities with appropriate offline profiles ensures that frontline workers have access to work order information even without internet connectivity. Option C is incorrect as it relies on manual processes that are prone to error. Option A is impractical and inefficient. Option D is not feasible as it restricts business operations to areas with internet access only.
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