Learn how to create and define entitlement templates in Microsoft Dynamics 365 Customer Service. Discover the three key template items you can define, including channels, products, and start/end dates, to streamline your process. Boost your MB-230 exam prep with this expert guide!
Table of Contents
Question
A company uses entitlements in Dynamics 365 Customer Service.
The company requires a simplified process of creating an entitlement.
You need to create and define an entitlement template.
Which three template items can you define? Each correct answer presents a complete solution.
A. channels
B. contacts
C. products
D primary customer
E. start and end dates
Answer
A. channels
C. products
E. start and end dates
Explanation
This item tests the candidate’s knowledge of creating and defining entitlement templates.
The advantage of entitlement templates is that items defined on the template will pre-populate data in any entitlement record created from the template. Start and end dates will be pre-populated in any new entitlement record that uses this template. Any specified channels will be pre-populated in any new entitlement record that uses this template.
Any specified products will be pre-populated in any new entitlement record that uses this template. Contacts cannot be specified on an entitlement template. Any contacts associated with an entitlement will need to be added when the entitlement is created. The primary customer associated with an entitlement must be added when the entitlement is created.
Microsoft Dynamics 365 Customer Service Functional Consultant MB-230 certification exam assessment practice question and answer (Q&A) dump including multiple choice questions (MCQ) and objective type questions, with detail explanation and reference available free, helpful to pass the Microsoft Dynamics 365 Customer Service Functional Consultant MB-230 exam and earn Microsoft Dynamics 365 Customer Service Functional Consultant MB-230 certification.