Learn which survey question type to recommend for customer experience ratings in Microsoft Dynamics 365. Discover why the Likert scale is ideal for displaying single-answer questions and allowing customers to scale responses effectively.
Table of Contents
Question
A customer service agent must create a survey with a question type that does the following:
Displays a list of single-answer questions about the customer experience
- Allows the customer to scale each question
- You need to recommend which question type the agent should set up.
Which question type should you recommend?
A. Likert
B. Rating
C. Ranking
D. Net Promoter Score
Answer
A. Likert
Explanation
This item tests the candidate’s knowledge of available question types for surveys.
The Likert question type displays a list of single-answer questions and also allows the customer to scale each of these questions. The Net Promoter Score question type asks the customer how likely they are to recommend your company or service to a friend or colleague. The Rating question type asks the customer to rate their answer by using symbols like numbers, stars, and smileys. Labels can also be included for the least star and the highest star to provide additional clarity. The Ranking question type asks customers to rearrange the options on the list based on preference.
Microsoft Dynamics 365 Customer Service Functional Consultant MB-230 certification exam assessment practice question and answer (Q&A) dump including multiple choice questions (MCQ) and objective type questions, with detail explanation and reference available free, helpful to pass the Microsoft Dynamics 365 Customer Service Functional Consultant MB-230 exam and earn Microsoft Dynamics 365 Customer Service Functional Consultant MB-230 certification.