Struggling with Dynamics 365 Customer Service? Learn which column to check to identify who selected a case from a queue. Get insights into the Worked By field, queue operations, and more for your MB-230 certification exam!
Table of Contents
Question
A company uses queues in Dynamics 365 Customer Service.
You need to identify who selected a case from a queue.
Which column should you check?
A. Created by on the case
B. Modified by on the case
C. Modified by on the queue
D. Worked by on the queue item
Answer
D. Worked by on the queue item
Explanation
This item tests the candidate’s knowledge of queue operations.
Any case that is in a queue will have a queue item. The Worked by field on the queue item shows who selected the case from the queue. Created by on the case shows who created the case. Modified by on the case shows who was the last person to modify the case. Modified by on the queue shows who was the last person to modify the queue record.
Microsoft Dynamics 365 Customer Service Functional Consultant MB-230 certification exam assessment practice question and answer (Q&A) dump including multiple choice questions (MCQ) and objective type questions, with detail explanation and reference available free, helpful to pass the Microsoft Dynamics 365 Customer Service Functional Consultant MB-230 exam and earn Microsoft Dynamics 365 Customer Service Functional Consultant MB-230 certification.