Discover the essential components for setting up real-time analytics and IoT alerts in Dynamics 365 Customer Service. Learn how Azure Blob Storage and Azure Stream Analytics work together to process data streaming from managed assets and deliver actionable insights.
Table of Contents
Question
A company uses Dynamics 365 Customer Service and Connected Customer Service.
The company requires real-time analytic computations on data streaming from managed assets. Selective IoT alerts must be sent to Dynamics 365 Customer Service.
You need to set up the system.
Which two components should you use? Each correct answer presents part of the solution.
A. Azure IoT Hub
B. Azure Blob Storage
C. Azure SQL database
D. Azure Stream Analytics
Answer
B. Azure Blob Storage
D. Azure Stream Analytics
Explanation
This item tests the candidate’s knowledge of IoT components.
Stream Analytics gives the ability for real-time analytic computations on data streaming from managed assets. It also sends selective IoT alerts to Dynamics 365 Customer Service. Queries used by Stream Analytics are stored in Azure Blob Storage.
Azure IoT Hub is used by Connected Customer Service to manage the state of registered devices. An Azure SQL database is used to store device heartbeat messages for later use by Power BI. It does not give real-time analytic computations on data streaming from managed assets and does not send selective IoT alerts to Dynamics 365.
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