Learn how to configure a queue for unified email routing in Microsoft Dynamics 365 Customer Service. Discover the best choice for routing emails: advanced record queues vs. private, public, and advanced messaging queues.
Table of Contents
Question
A company uses Dynamics 365 Customer Service.
You need to set up a queue for the unified routing of emails.
What should you create?
A. private queue
B. public queue
C. advanced record queue
D. advanced messaging queue
Answer
C. advanced record queue
Explanation
This item tests the candidate’s knowledge of creating and managing queues.
Advanced record queues are used for unified routing and to route emails. Private and public queues cannot be used for unified routing. An advanced messaging queue is not used for the routing of emails. It is used for the routing of conversations, such as SMS, live chat, and social channels.
Microsoft Dynamics 365 Customer Service Functional Consultant MB-230 certification exam assessment practice question and answer (Q&A) dump including multiple choice questions (MCQ) and objective type questions, with detail explanation and reference available free, helpful to pass the Microsoft Dynamics 365 Customer Service Functional Consultant MB-230 exam and earn Microsoft Dynamics 365 Customer Service Functional Consultant MB-230 certification.