Learn how to configure Smart Assist for real-time recommendations in Microsoft Dynamics 365 Omnichannel for Customer Service. Boost your MB-230 exam preparation with this expert guide!
Table of Contents
Question
A company wants to display real-time recommendations in Omnichannel for Customer Service.
You need to configure a productivity tool for the company.
What should you configure?
A. smart assist
B. agent scripts
C. agent macros
D. session templates
Answer
A. smart assist
Explanation
This item tests the candidate’s knowledge of configuring agent productivity tools.
Smart assist is an intelligent assistant that provides real-time recommendations to agents, helping them take action while interacting with customers. Agent macros are used to help agents perform operations faster by automating repetitive actions. Session templates control the tabs and panels that are shown to agents. Agent scripts provide guidance to agents about what to do when they get a customer issue.
Microsoft Dynamics 365 Customer Service Functional Consultant MB-230 certification exam assessment practice question and answer (Q&A) dump including multiple choice questions (MCQ) and objective type questions, with detail explanation and reference available free, helpful to pass the Microsoft Dynamics 365 Customer Service Functional Consultant MB-230 exam and earn Microsoft Dynamics 365 Customer Service Functional Consultant MB-230 certification.