Learn what happens to open tasks and activities in Microsoft Dynamics 365 Customer Service when closing a case. Discover if tasks are canceled, remain open, or marked as completed in this helpful guide for the MB-230 certification exam.
Table of Contents
Question
A company uses a Dynamics 365 Customer Service workspace to manage incoming cases. Cases are associated with an account and a contact.
An agent adds three activities while working on a case with a customer: a phone call and two tasks. The agent completes the phone call and marks it as completed in the system. The two tasks are not completed.
You need to determine what happens to the tasks when the agent closes the case.
A. Select only one answer.
B. They are canceled.
C. They remain open.
D. They are marked as completed.
Answer
A. Select only one answer.
Explanation
This item tests the candidate’s knowledge of managing case activities.
Cases can be closed with open activity records. When you close a case that contains open activities, the open activities are canceled. Open case activity records do not remain open. Open activities will not be marked as completed.
Microsoft Dynamics 365 Customer Service Functional Consultant MB-230 certification exam assessment practice question and answer (Q&A) dump including multiple choice questions (MCQ) and objective type questions, with detail explanation and reference available free, helpful to pass the Microsoft Dynamics 365 Customer Service Functional Consultant MB-230 exam and earn Microsoft Dynamics 365 Customer Service Functional Consultant MB-230 certification.