Learn how Quick Replies in Microsoft Dynamics 365 Customer Service can help agents provide faster customer support with predefined responses. Discover why Quick Replies are the key to streamlining agent workflows and improving efficiency.
Table of Contents
Question
A company uses Dynamics 365 Customer Service to provide customer support.
You need to help agents speed up interactions with customers by providing the agents with predefined responses that they can select from.
What should you create?
A. subjects
B. agent scripts
C. quick replies
D. automated messages
Answer
C. quick replies
Explanation
This item tests the candidate’s knowledge of configuring quick replies.
Quick replies are predefined messages that can be created for agents to quickly respond to common questions from customers. Automated messages are used to create channel- and local-specific text. Agent scripts provide guidance to agents about what to do when they get a customer issue. Subjects are used to categorize records to create a hierarchy of topics for organizing and maintaining information in Dynamics 365.
Microsoft Dynamics 365 Customer Service Functional Consultant MB-230 certification exam assessment practice question and answer (Q&A) dump including multiple choice questions (MCQ) and objective type questions, with detail explanation and reference available free, helpful to pass the Microsoft Dynamics 365 Customer Service Functional Consultant MB-230 exam and earn Microsoft Dynamics 365 Customer Service Functional Consultant MB-230 certification.