Learn how to ensure only customers who purchased a new product line can access the associated support services in Microsoft Dynamics 365. Find out the best way to associate entitlements with products to manage customer support effectively.
Table of Contents
Question
Your organization uses Microsoft Dynamics 365 Customer Service to manage customer support. A new product line was launched, and customers purchasing this product are entitled to a specific level of support.
You need to ensure only customers who purchased the new product line can access the associated support services in Microsoft Dynamics 365.
What should you do?
A. Associate the product with the entitlement.
B. Associate the customer with the entitlement.
C. Create a new entitlement template for the product.
D. Create a new entitlement template for the customer.
Answer
A. Associate the product with the entitlement.
Explanation
Associating the product with the entitlement ensures that the entitlement applies specifically to that product, restricting support to customers who have purchased it. Associating the customer with the entitlement applies to all products and not to a specific product. Creating a new entitlement without associating it with the product does not restrict the entitlement to a specific product. Setting the entitlement as default for all customers would apply it universally, contradicting the goal of restricting support to specific customers.
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