Struggling with Dynamics 365 Customer Service workspace? Learn the correct action to open a contact in a new session—essential tip for passing the MB-230 certification exam. Get expert insights and boost your exam prep today!
Table of Contents
Question
A company uses a Dynamics 365 Customer Service workspace.
A user opens a session for an incoming case.
The user must open the contact associated with the case in a new session.
You need to recommend the action the user should perform.
What should you recommend?
A. Select the contact link.
B. Hold down the ALT key when selecting the contact link.
C. Hold down the CTRL key when selecting the contact link.
D. Hold down the SHIFT key when selecting the contact link.
Answer
D. Hold down the SHIFT key when selecting the contact link.
Explanation
This item tests the candidate’s knowledge of working with the Customer Service workspace user interface.
You can open items in a new session by holding down the SHIFT key when selecting a link in a session. Holding down the CTRL or ALT key when selecting a link or just selecting a link will open the item in a new tab in the current session.
Microsoft Dynamics 365 Customer Service Functional Consultant MB-230 certification exam assessment practice question and answer (Q&A) dump including multiple choice questions (MCQ) and objective type questions, with detail explanation and reference available free, helpful to pass the Microsoft Dynamics 365 Customer Service Functional Consultant MB-230 exam and earn Microsoft Dynamics 365 Customer Service Functional Consultant MB-230 certification.