Struggling with a Dynamics 365 Customer Service Knowledge Management issue where Spanish articles display in English? Learn the solution to properly manage article translations and fix this problem with our expert guide for the MB-230 certification.
Table of Contents
Question
A company uses the Knowledge management features of Dynamics 365 Customer Service.
Agents provide support to customers who speak multiple languages. You create a Spanish version of an existing article.
Agents report that the article displays in English when they view the Spanish version.
You need to resolve the issue.
What should you do?
A. Publish the article.
B. Select the Translate button.
C. Create a Major version of the article.
D. Replace the English text with Spanish text.
Answer
D. Replace the English text with Spanish text.
Explanation
This item tests the candidate’s knowledge of managing an article’s lifecycle.
You need to replace the English text in the article with the Spanish text that you want to display. Creating a translation for a Knowledge article only creates a new version for the selected language. It does not translate the text. Since agents are able to see the article, it is already published. Selecting either Translate or Major version would only create a new version of the article. It would not translate the text in the article. The text in the article will need to be translated manually or with an automation, such as a Power Automate flow.
Microsoft Dynamics 365 Customer Service Functional Consultant MB-230 certification exam assessment practice question and answer (Q&A) dump including multiple choice questions (MCQ) and objective type questions, with detail explanation and reference available free, helpful to pass the Microsoft Dynamics 365 Customer Service Functional Consultant MB-230 exam and earn Microsoft Dynamics 365 Customer Service Functional Consultant MB-230 certification.