Learn the exact steps to fix missing third-party search provider articles in Microsoft Dynamics 365 Customer Service. Discover how to activate the search provider and enable the Integrated Search API trigger flow for accurate search results.
Table of Contents
Question
Your organization uses Microsoft Dynamics 365 Customer Service for managing knowledge articles and has integrated a third-party search provider. Users report that search results exclude articles from this provider.
You need to configure the system so articles from the integrated search provider appear in search results.
Each correct answer presents part of the solution. Which two actions should you take?
A. Activate the search provider.
B. Enable the Integrated Search API trigger flow.
C. Modify the search provider’s authentication settings.
D. Modify the search provider’s indexing settings.
Answer
A. Activate the search provider.
B. Enable the Integrated Search API trigger flow.
Explanation
Activating the search provider is essential because it allows new and updated articles from the provider to be ingested and appear in search results. Enabling the Integrated Search API trigger flow is also crucial as it ensures the ingestion process functions correctly. Modifying the search provider’s indexing settings is unnecessary and does not directly address the issue of articles not appearing.
Microsoft Dynamics 365 Customer Service Functional Consultant MB-230 certification exam assessment practice question and answer (Q&A) dump including multiple choice questions (MCQ) and objective type questions, with detail explanation and reference available free, helpful to pass the Microsoft Dynamics 365 Customer Service Functional Consultant MB-230 exam and earn Microsoft Dynamics 365 Customer Service Functional Consultant MB-230 certification.