Struggling with time zone issues in Microsoft Dynamics 365 Customer Service? Learn how to fix incorrect time zones in your facility’s equipment setup by editing the Facility form, with this easy-to-follow guide.
Table of Contents
Question
A company uses Dynamics 365 Customer Service.
You add equipment to a facility in London. After you add the equipment, you discover that the time zone defaults to the New York time zone.
You need to correct the time zone.
What should you do?
A. Edit the time zone from the Facility form.
B. Deactivate the new equipment you created.
C. Delete the equipment you created and recreate it.
D. Edit the time zone from the Bookable Resource form.
Answer
A. Edit the time zone from the Facility form.
Explanation
This item tests the candidate’s knowledge of configuring facilities and equipment.
When a resource type of equipment is created, it automatically inherits the time zone of the selected facility. The time zone shows up on the Bookable Resource form as read-only. If there is an error in the time zone of the facility, it cannot be corrected from the equipment created in the bookable resource either by deletion or deactivation. The time zone must be corrected in the facility’s record. It will then be reflected in the corresponding equipment.
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