Learn the steps to set up a Twilio phone number for SMS capabilities in Microsoft Dynamics 365 Customer Service. Discover why creating a Messaging Account is the first step in this process to ensure smooth integration.
Table of Contents
Question
A company uses Omnichannel for Customer Service.
You want to use a Twilio phone number to provide Short Message Service (SMS) capabilities.
You need to configure the Twilio phone number to be used in Dynamics 365 Customer Service.
What should you create first?
A. SMS channel
B. Messaging queue
C. Messaging account
D. Messaging workstream
Answer
C. Messaging account
Explanation
This item tests the candidate’s knowledge of configuring workstreams and channels.
Messaging accounts provide connection information to external messaging providers. When connecting to an external provider, you need to create a messaging account that provides the connection information to the external provider. Once you have created the messaging account, you can create a messaging workstream. In the messaging workstream, you can create a channel that uses your messaging account. Queues are used for storing records until they are distributed to agents. They do not provide connection details to external messaging providers.
Microsoft Dynamics 365 Customer Service Functional Consultant MB-230 certification exam assessment practice question and answer (Q&A) dump including multiple choice questions (MCQ) and objective type questions, with detail explanation and reference available free, helpful to pass the Microsoft Dynamics 365 Customer Service Functional Consultant MB-230 exam and earn Microsoft Dynamics 365 Customer Service Functional Consultant MB-230 certification.