Learn how to set up automatic child case resolution in Dynamics 365 Customer Service by configuring the case closure preference. Follow this simple guide to streamline case management and enhance your certification preparation!
Table of Contents
Question
A company uses Dynamics 365 Customer Service to manage cases.
The company uses parent and child cases. Child cases must automatically resolve when the parent case is resolved.
You need to set up the automatic resolution of child cases.
What should you do?
A. Configure the case closure preference.
B. Set the maximum number of child cases.
C. Configure parent-to-child case attribute inheritance.
D. Create an automatic record creation and update rule.
Answer
A. Configure the case closure preference.
Explanation
This item tests the candidate’s knowledge of creating and managing cases.
The behavior of parent and child case closures is controlled by the closure preference setting. The available settings are none, close all child cases when parent case is closed, and do not allow parent case closure until all child cases are closed.
The maximum number of child cases limits the number of child cases that can be linked to a parent case. Parent-to-child case attribute inheritance sets the columns that are copied from a parent-to-child case. An automatic record creation and update rule is used for the automatic creation of cases.
Microsoft Dynamics 365 Customer Service Functional Consultant MB-230 certification exam assessment practice question and answer (Q&A) dump including multiple choice questions (MCQ) and objective type questions, with detail explanation and reference available free, helpful to pass the Microsoft Dynamics 365 Customer Service Functional Consultant MB-230 exam and earn Microsoft Dynamics 365 Customer Service Functional Consultant MB-230 certification.