Learn how to enhance your Tier 1 dashboard in Dynamics 365 Customer Service by adding a chart as a visual filter. Discover the key components for optimizing your dashboards and improve your case management system today.
Table of Contents
Question
A company uses Customer Service Hub to manage cases in Dynamics 365 Customer Service.
You need to add a component to a Tier 1 dashboard that can be used as a visual filter.
Which component should you add?
A. assistant
B. chart
C. stream
D. Iframe
Answer
B. chart
Explanation
This item tests the candidate’s knowledge of configuring Tier 1 and Tier 2 interactive dashboards.
On the Tier 1 interactive dashboard, the visual filter capabilities are provided by charts. As users interact with the chart, the items in the dashboard streams will filter based on what is selected in the charts. On the Tier 1 interactive dashboard, streams are used to display lists of records. The items in those streams can be filtered by interacting with charts that provide the visual filter capabilities. An Iframe is used to display HTML content in dashboards and forms. It does not provide any visual filtering capabilities. The assistant control is used to display recommendations to users. It does not provide any visual filtering capabilities.
Microsoft Dynamics 365 Customer Service Functional Consultant MB-230 certification exam assessment practice question and answer (Q&A) dump including multiple choice questions (MCQ) and objective type questions, with detail explanation and reference available free, helpful to pass the Microsoft Dynamics 365 Customer Service Functional Consultant MB-230 exam and earn Microsoft Dynamics 365 Customer Service Functional Consultant MB-230 certification.