Learn how enabling AI suggestions in the Microsoft Dynamics 365 Customer Service admin center enhances keyword and description selection for knowledge articles, improving article searchability and content discoverability.
Table of Contents
Question
Your organization uses Microsoft Dynamics 365 Customer Service to manage knowledge articles. Authors struggle with selecting appropriate keywords and descriptions, affecting article searchability.
You need to enhance the keyword and description selection process using AI.
What should you do?
A. Enable AI suggestions in the admin center.
B. Enable AI-based content categorization for articles.
C. Enable AI language translation in the admin center.
D. Enable AI-based sentiment analysis.
Answer
A. Enable AI suggestions in the admin center.
Explanation
Enabling AI suggestions in the Microsoft Customer Service admin center app allows AI to suggest keywords and descriptions based on the article content, improving metadata selection. Enabling AI-based sentiment analysis does not address the issue of improving internal metadata selection for knowledge articles. Enabling AI language translation focuses on translating content rather than suggesting keywords and descriptions, thus not meeting the goal. AI-based content categorization might seem relevant but does not directly improve keyword and description suggestions for knowledge articles.
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