Ensure your organization stays on track with E911 regulations by testing your knowledge with this quiz. Compliance with regulations like Kari’s Law and RAY BAUM’s Act is essential for proper telephony administration, directing 911 calls to the correct public safety answering point (PSAP) and providing accurate caller location information to emergency responders.
With the increasing use of wireless and mobile devices, as well as the rise of hybrid work environments, maintaining proper 911 call routing and location accuracy poses challenges. Failing to meet E911 compliance requirements can lead to regulatory fines and legal consequences.
A robust E911 strategy, tailored to address hybrid work dynamics, regular compliance testing, and readiness for emerging technologies like Next Generation 911, is crucial for mitigating risks and ensuring employee safety.
Test your understanding of current regulations and location requirements with this E911 compliance quiz. Identify any gaps in your compliance knowledge and take steps to bolster your organization’s adherence to E911 standards.
Table of Contents
Question 1
What does Kari’s Law require for 911 compliance?
A. Multiline phone systems must correctly route caller location information to the correct PSAP.
B. Multiline phone systems sold, leased or installed after February 16, 2020, must directly dial 911 without needing to use a prefix.
C. Company-provided mobile devices must provide accurate caller location information to PSAPs.
D. Multiline phone systems, regardless of lease or installation date, must directly dial 911 without needing to use a prefix.
Answer
B. Multiline phone systems sold, leased or installed after February 16, 2020, must directly dial 911 without needing to use a prefix.
Explanation
Kari’s Law requires new multiline phone systems sold, leased or installed after February 16, 2020, to directly dial 911 without needing to use a prefix, like an 8 or 9. The law also requires that on-site personnel, such as building security, be notified when a call is made and that 911 calls sent to a PSAP have a valid callback number.
Question 2
What does RAY BAUM’s Act require for 911 compliance?
A. 911 calls are correctly routed to a local PSAP for timely response by emergency responders.
B. 911 calls made from mobile phones provide an approximate caller location.
C. Calls sent to 911 operators must provide a dispatchable location that adequately identifies the caller’s location.
D. 911 calls can only be made from wired desk phones for accurate location information.
Answer
C. Calls sent to 911 operators must provide a dispatchable location that adequately identifies the caller’s location.
Explanation
RAY BAUM’s Act requires 911 calls to provide a dispatchable location that includes information such as the caller’s street address, suite or apartment number. This law applies to multiline phone systems that were sold, leased or installed after Feb. 16, 2020.
Question 3
True or false: RAY BAUM’s Act only applies to fixed devices, like wired desk phones, that connect to a multiline phone system.
A. True
B. False
Answer
B. False
Explanation
RAY BAUM’s Act applies to both fixed and non-fixed devices that connect to a company’s multiline phone system. The compliance deadline for on-premises, fixed devices was Jan. 6, 2021. The compliance deadline for on-premises, non-fixed devices, like wireless desk phones, and off-premises, non-fixed devices, like mobile phones, was Jan. 6, 2022.
Question 4
What new capabilities does Next Generation 911 (NG911) provide?
A. Text-to-911
B. Transfer calls to other 911 centers
C. Ability to receive digital communications, like video
D. All of the above
Answer
D. All of the above
Explanation
NG911 is an IP-based system that replaces analog 911 infrastructure. PSAPs that upgrade to NG911 infrastructure have more access to digital communications, such as video, photos and text messages. NG911 also offers improved call management, including call overload management and the ability to transfer calls to other PSAPs based on caller location information.
Question 5
True or false: Companies are not responsible for location information for remote workers.
A. True
B. False
Answer
B. False
Explanation
Companies must ensure their business phone systems can provide location information for workers, regardless of their location. This may require having users update their location information when the phone system detects they have changed locations.
Question 6
True or false: Companies must be compliant with both federal and local 911 laws.
A. True
B. False
Answer
A. True
Explanation
While Kari’s Law and RAY BAUM’s Act are the two major federal 911 laws, states and cities have their own requirements and regulations for 911 calling. Organizations must ensure they are compliant with both federal and local laws where they operate.
Question 7
True or false: The best way to test if a phone system is compliant with 911 regulations is to simply dial 911.
A. True
B. False
Answer
B. False
Explanation
Companies should not make 911 test calls without first alerting the appropriate PSAP and following instructions for 911 testing. Some phone system providers may offer a free service, like 933 testing, that enables organizations to test compliance without calling a PSAP.
Question 8
Third-party 911 management software can provide which of the following capabilities?
A. Provide location information for company-provided cellphones.
B. Integrate 911 calls into incident management platforms.
C. Notify all employees when a 911 call has been made.
D. Both B and C
E. Both A and B
Answer
E. Both A and B
Explanation
Third-party 911 management software can simplify 911 compliance management for organizations. Third-party providers, such as Intrado, 911inform and RedSky Technologies, offer advanced 911 capabilities, including incident management platform integrations, location information for company-provided cellphones and emergency notifications for on-site personnel.
Question 9
True or false: Organizations that aren’t compliant with federal 911 laws can face fines up to $10,000 per day.
A. True
B. False
Answer
A. True
Explanation
Noncompliance with Kari’s Law and RAY BAUM’s Act can result in fines up to $10,000 per day, plus additional fines for each device that’s not compliant.