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Are You Still Getting Disappointing Video Errors on Windows 11 24H2? Here’s the Confirmed Update Fix.
Microsoft has fixed a problem in Windows 11 versions 24H2 and 25H2 that stopped some protected media from playing. If you experienced errors when trying to watch certain videos or live TV, installing the latest Windows update should correct the issue.
The Problem Explained
The bug affected content that uses Digital Rights Management (DRM). DRM is a copy-protection technology found on media like Blu-rays, DVDs, and some digital TV streams. The issue caused applications that play this type of content to malfunction, preventing video playback. The problem first appeared after the August 2025 updates and was also present in the newer Windows 11 25H2 version.
Timeline of the Issue and Fix
- August 2025: The issue started after the release of the Preview Update KB5064081, which caused applications using DRM to fail.
- September 19, 2025: Microsoft formally acknowledged the bug on the Windows 11 24H2 Release Health dashboard.
- October 28, 2025: Microsoft updated the status of the issue to “Resolved,” confirming a fix was available.
How to Get the Fix
The solution is included in the October 2025 Windows Preview Update, which is labeled as KB5067036. To resolve the playback problem, you should check for and install the latest updates for Windows. Any update released after this version will also contain the necessary improvements.