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Why is Amazon not letting me place an order or view order history (Feb 2026 outage update)?
Amazon shoppers reported a checkout disruption on February 27, 2026, with many unable to complete purchases and some unable to view past orders. The issue was widely reported across Europe, with reports rising from late morning into the afternoon.
What’s happening (and what it affects)
Reports described carts that could not be paid for, plus errors in the app and parts of the site experience tied to ordering. One report summary cited Down Detector data where a large share of complaints focused on checkout, with additional complaints tied to the app and website interface. Coverage also described the technical cause as unclear at the time, with no confirmed root-cause details in the reporting.
Where and when users saw it
A report tracking the incident described onset around 10:50 AM on February 27, 2026, with complaints increasing through the day. Users in multiple European regions reported that the site could load, but ordering failed at checkout.
Practical guidance to publish (helpful, non-speculative)
Check whether the problem is limited to checkout: try viewing order history, then try a small test item at checkout (do not repeat payment attempts rapidly to avoid issuer flags).
Use a single browser session: disable extensions, try private browsing, and avoid switching devices mid-checkout.
If you’re a seller or brand: pause time-sensitive promos, pin a short status note on social channels, and route support to “order placed vs. payment pending” triage to reduce duplicate charges.