Are you ready to become a Microsoft Teams administration pro? The MS-700 Managing Microsoft Teams exam is your ticket to success. This comprehensive test covers everything from configuring and deploying Teams to managing collaboration, calling, and meetings. It’s the perfect way to showcase your expertise and take your career to the next level.
To help you prepare for the exam, we’ve put together a practice test focused on the Teams phone system. These questions will challenge your knowledge of call queues, policies, and Direct Routing monitoring. By mastering these concepts, you’ll be well on your way to acing the MS-700 exam and becoming a sought-after Teams administrator.
Don’t let the complexity of the Teams phone system hold you back. With the right study materials and practice, you can confidently tackle the MS-700 exam and prove your worth in the competitive world of IT. So, what are you waiting for? Dive into Chapter 13, put your skills to the test, and get ready to take your Microsoft Teams expertise to new heights!
Table of Contents
Question 1
An auto attendant can read typed text aloud for greetings and menu options so that you don’t need to record (and re-record) and upload audio files. True or false?
A. True
B. False
Answer
A. True
Explanation
Auto attendants’ settings include a place to type a message rather than upload a recording. This typed text is then read aloud.
Question 2
You’ve been asked to create a general service desk number that features an automated greeting and hold music when users call. The call must not have menu options once the call is received by the service desk. You’ll need to create at least three of the following items to accomplish the goal — what are the most appropriate items to create?
A. An auto-attendant
B. A call queue
C. A call park
D. A resource account
E. A service number (call queue type)
F. A service number (auto-attendant type)
G. B, D and E
H. A, C and D
Answer
G. B, D and E
Explanation
You’ll create a call queue assigned to a resource account and assign a service number to it. All three (call queues assigned to a resource account with a service number) are required to solve the scenario.
Question 3
Your users need to be able to place a call on hold, then transfer it to other users. What do you create for those users who need that ability?
A. Caller ID policy
B. Call park policy
C. Calling policy
D. Voice routing policy
Answer
B. Call park policy
Explanation
Call parking is a process of placing a call on hold so that it can be transferred to other users.
Question 4
You have a certain set of users in the organization who should not be interrupted during a call by another call coming in. The caller who would otherwise interrupt should be given a busy signal. What do you configure for the users who are not to be interrupted during calls and meetings?
A. Dial plan
B. Call park policy
C. Calling policy
D. Voice routing policy
Answer
C. Calling policy
Explanation
Calling policies can include a setting for Busy on busy when in a call that could provide a busy tone rather than permitting notification of another incoming call.
Question 5
You need to make sure outgoing calls from your organization show up on recipients’ phones with a centralized, auto attendant phone number rather than the caller’s specific, individual phone number. What do you create?
A. Caller ID policy
B. Call park policy
C. Calling policy
D. Voice routing policy
Answer
A. Caller ID policy
Explanation
Caller ID policies can be used to replace a user’s actual assigned number with a general line such as an auto attendant or receptionist.
Question 6
Your help desk staff are using the Longest idle setting in their call queue to determine which agent receives the next call to the queue. One of your agents uses Skype for Business and can communicate with other users and make calls, but they’re not receiving any calls from the call queue. What is the cause?
A. The user needs to update their Skype client.
B. The user needs an additional license.
C. Longest idle doesn’t work with Skype for Business.
D. Call queues don’t work with Skype for Business.
Answer
C. Longest idle doesn’t work with Skype for Business.
Explanation
Anything that involves presence reliance in Teams call queues won’t work for agents using Skype.
Question 7
Agents who use Skype for Business will only receive calls from a call queue if which of the following routing methods are used?
A. Attendant routing
B. Serial routing
C. Round robin
D. Longest idle
E. A, B and D
F. A, B and C
Answer
F. A, B and C
Explanation
All routing methods except Longest idle work with Skype for Business. As with the previous question, anything involving presence reliance won’t work for agents using Skype.
Question 8
Which of the following can be used to specify the agents to receive calls in a particular call queue?
A. Security group
B. Distribution list
C. Teams team members
D. M365/O365 group
E. A, B, C and D
F. B, C and D
Answer
E. A, B, C and D
Explanation
All of the options are valid ways to specify call queue agent membership. Distribution lists, security groups, and M365 groups — and, by extension, Teams teams — are all valid ways of specifying call queue agent membership.
Question 9
You need auto attendant calls to be handled differently for an upcoming holiday in which most offices will be closed. What two actions should you take?
A. Create a work schedule in Microsoft Teams Shifts.
B. Create a holiday (Voice | Holidays or via auto attendant settings).
C. Update the auto attendant’s Call flows during holidays settings.
D. Update the auto attendant’s Call flow for after hours settings.
E. A and C
F. B and C
Answer
F. B and C
Explanation
Create a holiday, then update the auto attendant’s call flows during holiday settings to select a holiday and choose the auto attendant’s behavior for it. First holidays are created in org-wide settings, then they can be used in auto attendants’ advanced options for holiday handling.
Question 10
Only an admin can set up a user’s phone delegation settings. True or false?
A. True
B. False
Answer
B. False
Explanation
Users can configure their own phone delegation settings from their Teams application settings.