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How to fix FortiWeb cannot connect to FortiNDR using ICAP

By: Author Alex Lim

Posted on

Categories Troubleshooting

This article describes how to troubleshoot when the FortiWeb cannot connect to FortiNDR using ICAP.

Scope

FortiNDR.

Solution

Step 1: FortiWeb is unable to connect to the FortiNDR after configuring the ICAP configuration in both FortiWeb and FortiNDR.

FortiWeb is unable to connect to the FortiNDR after configuring the ICAP configuration in both FortiWeb and FortiNDR.

Step 2: Run the debug command in the FortiNDR to check the issue.

diagnose debug icap

Step 3: If the below error appears from the debug output, go to step 4.

2024-04-02 16:57:51,106 INFO handle_one_request(496) Starting handling single http request from 10.8.8.206:12146
2024-04-02 16:57:51,106 ERROR handle_one_request(509) Current connection from client 10.8.8.206:12146 has no mname, returning HTTP status code 404
NoneType: None
2024-04-02 16:57:51,107 ERROR handle_one_request(525) ICAP Error in connection from client 10.8.8.206:12146, returning HTTP status code 404Nothing matches the given URI

Step 4: In the FortiWeb, try to add the service name of the ICAP server setting and verify the result.

In the FortiWeb, try to add the service name of the ICAP server setting and verify the result.