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How to Resolve Samsung SmartThings Not Working Issue

By: Author Alex Lim

Posted on  - Last updated:

Categories Gadget

Explore various methods to fix Samsung SmartThings not working on your device. Learn troubleshooting steps to address issues with locating and controlling Galaxy devices remotely using SmartThings, optimizing its functionality effortlessly.

Samsung SmartThings, a versatile functionality from the South Korean giant, allows users to locate and remotely control Galaxy Smart Tags, phones, tablets, watches, and other devices. Despite its convenient features like remotely ringing, locking/unlocking, data erasure, backup, call retrieval, and more, setting up this feature and ensuring its seamless operation might encounter hurdles.

Problem

Users encounter issues with SmartThings not functioning as expected on Samsung devices. Inoperable SmartThings prevents remote tracking and control of devices, hindering its convenience. The inability to locate devices on the map affects users’ ability to remotely manage their Samsung devices.

Solution 1: Toggle SmartThings Find

To refresh the settings and possibly resolve the issue with Samsung SmartThings, try disabling and re-enabling the feature:

  1. Go to Settings > Your Profile > Find My Mobile.
  2. Disable the toggle next to Find My Mobile.
  3. Wait a few seconds, then re-enable it.
  4. Check if Samsung SmartThings is now functioning properly.

Disable the toggle next to Find My Mobile.

Solution 2: Re-sign in to Samsung Account

To sync your account settings and potentially resolve the issue with Samsung SmartThings, try signing out and signing back into your Samsung account:

  1. Go to Settings > Your Profile > Tap on Sign out.
  2. Re-sign into your account.
  3. Check if this resolves the issue with Samsung SmartThings.

Re-sign into your account and check if it fixes the issue.

Solution 3: Delete SmartThings Cache

To ensure smooth functioning of Samsung SmartThings, clearing its accumulated cache might help:

  1. Go to Settings > Apps > SmartThings.
  2. Navigate to Storage and tap on Clear Cache.
  3. Check if Samsung SmartThings is now functioning properly.

Solution 4: Force Stop SmartThings

To potentially resolve issues caused by malfunctioning background processes in Samsung SmartThings, try force stopping the app:

  1. Go to Settings > Apps > SmartThings.
  2. Tap on Force Stop > OK in the prompt.
  3. Check if Samsung SmartThings is now functioning properly.

Solution 5: Delete SmartThings Data

To resolve issues caused by corrupted app data or configuration settings in Samsung SmartThings:

  1. Go to Settings > Apps > SmartThings.
  2. Navigate to Storage and tap on Clear Data.
  3. Check if Samsung SmartThings is now functioning properly.

Solution 6: Downgrade SmartThings

To address issues possibly caused by a buggy update in Samsung SmartThings, consider reverting to an earlier stable version:

  1. Go to Settings > Apps > SmartThings.
  2. Tap on Uninstall > OK in the confirmation prompt.
  3. Download and install an older version of the app from a reliable source.
  4. Check if Samsung SmartThings is now functioning properly.

Solution 7: Reinstall SmartThings

If previous attempts didn’t resolve the issue with Samsung SmartThings, try uninstalling and reinstalling the app:

  1. Go to Settings > Apps > SmartThings.
  2. Tap on Uninstall > OK in the prompt.
  3. Reinstall the app from the app store.
  4. Check if the issue is resolved.

These were the methods to address the problem of Samsung SmartThings not working on your device. Need further assistance? Feel free to ask in the comments, and we’ll help you promptly.