How to fix Pokemon Go Showcase not appear on PokeStops

The Pokemon Go ‘Showcase’ feature isn’t showing for some players. Niantic has recognized this as a bug. Players can’t see the Showcase feature at PokeStops, even though it’s visible on their friends’ accounts. Re-logging or resetting the game doesn’t help. Some tried different devices but faced the same issue.

One iOS user updated both the game and their device but still can’t access showcases or receive notifications. Another tried reinstalling the game and downloading assets, but the feature remains inaccessible. This problem affects both Android and iOS users and has been ongoing for a day or two. Players are sharing concerns on Reddit and Twitter, seeking a solution. Niantic’s support team confirmed the issue on Twitter, aiming to resolve it by July 9. We’ll update with new info. Follow our Gaming section for updates.

This blog will guide you through steps to address the Pokémon Go Showcase bug, offering practical solutions to resume enjoying this feature.

Solution 1: Update Pokémon Go App

The Pokémon Go showcase bug can hinder Pokémon swapping or proper feature access. Updating the app resolves compatibility issues and bugs. Updates usually include bug fixes and improvements.

For Android:

1. Open Google Play Store.
2. Tap the profile icon (top right).
3. Choose ‘Manage apps & device.’
4. Find ‘Pokémon Go,’ tap ‘Update’ if available.

For iOS:

1. Open App Store.
2. Tap the profile icon (top).
3. Scroll to ‘Pokémon Go,’ tap ‘Update’ if listed.

Solution 2: Restart Pokémon Go App

For Android:

1. Press ‘Recent Apps’ or swipe up (varies by device).
2. Swipe Pokémon Go off the screen to close it.
3. Reopen from the app drawer or home screen.

For iOS:

1. Swipe up from the bottom (or double-click the home button for older models).
2. Swipe the Pokémon Go app card up to close.
3. Reopen from the home screen.

Solution 3: Ensure Stable Internet Connection

A weak or unstable connection can hinder Showcase feature loading. Ensure a stable internet connection to resolve this issue.

Solution 4: Enable Adventure Sync

To track steps when Pokémon Go is closed, enabling Adventure Sync is essential.

1. Open Pokémon Go.
2. Tap the Pokeball icon for the main menu.
3. Go to ‘Settings.’
4. Find and select ‘Adventure Sync.’
5. Follow the prompts to grant required permissions for physical activity and location access.
6. Once enabled, Adventure Sync tracks steps even when the app is closed.

Solution 5: Verify Proximity to PokeStop

1. Approach the PokeStop with the showcase.
2. When close enough, the game should enable access to the showcase.
3. If the bug persists, try catching a Pokémon near the showcase, as this might bypass the issue.

Solution 6: Refresh Pokémon Go Game Data

1. Open Pokémon Go.
2. Tap the Pokeball for the main menu.
3. Access ‘Settings’ at the top right.
4. Find ‘Advanced Settings.’
5. Tap ‘Refresh Game Data.’
6. Confirm to begin the refresh process if prompted.

Solution 7: Clear Pokémon Go Cache

For Android:

1. Open ‘Settings’ > ‘Apps’ or ‘Application Manager.’
2. Select ‘Pokemon Go’ > ‘Storage.’
3. Tap ‘Clear Cache.’
4. Restart Pokémon Go.

For iOS:

1. Go to ‘Settings’ > ‘General’ > ‘iPhone Storage.’
2. Find and select ‘Pokemon GO.’
3. Tap ‘Offload App’ to clear cache without deleting documents/data.
4. Reinstall Pokémon GO from the App Store.

Solution 8: Uninstall and Reinstall Pokémon Go

For Android:

1. Open ‘Settings’ > ‘Apps’ or ‘Application Manager.’
2. Select ‘Pokemon Go’ > ‘Uninstall.’
3. Open Google Play Store, search ‘Pokemon Go,’ and tap ‘Install.’

For iOS:

1. Long-press ‘Pokemon Go’ > ‘Remove App’ or ‘X’ to uninstall.
2. Confirm uninstallation.
3. Open App Store, find ‘Pokemon Go,’ and tap ‘Get’ or cloud icon to reinstall and log in.

Solution 9: Contact Pokémon Go Support

If other solutions fail, contacting game support is a viable option. They can offer tailored solutions or address the bug in a future update.