Many PS5 and PS4 users are thrilled to explore their gaming stats through PlayStation Wrap-Up 2023. However, some are encountering access problems. Let’s delve into the solutions to fix these issues swiftly.
Table of Contents
Problem
Players worldwide are excitedly sharing their end-of-year gaming experiences via social media posts about their PlayStation Wrap-Up. Yet, certain users are unable to access their 2023 Wrap-Up due to various issues.
Users report issues like inability to load or access their Wrap-Up, citing different causes. The Wrap-Up, offering personalized insights into gaming preferences and most-played titles, is inaccessible to some PS4 and PS5 users.
During the loading process, an error message stating:
Application Error: An exception occurred on the client side
Likely due to server overload. Additional causes include not meeting defined guidelines or insufficient activity on the consoles, hindering access to the Wrap-Up.
*PlayStation® Wrap-Up 2023 is only available in select locations. Users must be 18 years or older, have more than 10 gameplay hours on PS4 and/or PS5 consoles in 2023. To participate in the Wrap-Up campaign, you must have opted-in to “Full Data” collection in your PS5 settings, or, if you are located in Europe, Middle East, Africa, or Australasia, opted-in to “Additional Data” collection in your PS4 settings.
Solution 1: Meeting Requirements
If accessing your PlayStation Wrap-Up remains an issue, ensure you meet these criteria set by Sony:
- Age Requirement: You must be 18 or older.
- Play Time: Play 10 or more hours on PS4 or PS5 between January 1 and December 31, 2023.
- Consent for Data Collection: Provide consent for ‘Full Data’ from PS5 settings and ‘Additional Data’ from PS4 settings.
If any of these criteria aren’t met, access to your PlayStation Wrap-Up for the current year may be restricted. If you fulfill these conditions, proceed with the provided methods for further troubleshooting.
Solution 2: Sign in via PlayStation Store
- Visit PlayStation Store (opens in a new tab).
- Log into your PlayStation account if not already logged in.
- Return to the ‘PlayStation Wrap-Up’ page.
- Refresh the page or click ‘View My Page’ if loading takes too long.
Solution 3: Use Another Device
Attempt accessing your PlayStation Wrap-Up 2023 on an alternate device. If you’re encountering issues on your PlayStation 5, attempt to access it through a PC or smartphone.
This method has proven successful for many users facing similar problems.
Solution 4: Try Another Network
Attempt accessing the recap using a different network connection. Ensure that the alternative network offers stable and high-speed internet connectivity. The recap might not load on slower connections.
Solution 5: Contact PlayStation Support
If the issue persists, consider reaching out to PlayStation Support for further assistance.
Summary
PlayStation Wrap Up 2023 may face access issues due to server overload or not meeting eligibility criteria like age and playtime. Troubleshoot by signing in through PlayStation Store, meeting criteria, checking network, or trying on a different device. Accessing via PC or smartphone could resolve console-related problems.
If you need more specific details or additional information, feel free to ask!