How to Fix the Microphone Noise Issue on HP Notebook PC

If you are experiencing a loud and annoying noise from your microphone when using Teams on your HP Elite Dragonfly G3 Notebook PC, this article will show you how to fix it.

Microsoft Teams is a popular and useful tool for online collaboration and communication. However, some users of HP Elite Dragonfly G3 Notebook PC have reported a problem with their microphone when using Teams. The problem is that whenever they are on a Teams call with their colleagues, there is a very loud, disturbing, and irritating noise coming from their laptops. Participants on the call describe the sound as like being on the motorway with the windows down or a vacuum cleaner/hoover running. That loud sound is only heard when the in-built microphone is being used and the microphone is unmuted.

This problem can be very frustrating and disruptive for both the user and the other participants on the call. It can also affect the quality of the communication and the productivity of the team. Therefore, it is important to find a solution for this issue as soon as possible.

In this article, we will explain what causes this microphone noise issue on HP Elite Dragonfly G3 Notebook PC and how to fix it. We will also provide some references and supplementary materials for further information and assistance.

What Causes the Microphone Noise Issue on HP Elite Dragonfly G3 Notebook PC?

The microphone noise issue on HP Elite Dragonfly G3 Notebook PC is most likely caused by a hardware-related issue. The microphone on this device is a Microphone Array (Intel® Smart Sound Technology for Digital Microphones). This technology is designed to enhance the audio quality and reduce the background noise by using multiple microphones and advanced algorithms. However, it seems that this technology is not compatible with Teams or some other applications that use the microphone.

According to some users, the noise issue only occurs when using Teams and not when using other applications such as Skype or Zoom. This suggests that there is a conflict or an incompatibility between the microphone technology and the Teams application. This could be due to a bug, a driver issue, or a settings issue.

How to Fix the Microphone Noise Issue on HP Elite Dragonfly G3 Notebook PC?

There are several possible solutions for the microphone noise issue on HP Elite Dragonfly G3 Notebook PC. Here are some of the most common and effective ones:

Solution 1: Update the Microphone Driver

One of the first things you should try is to update the microphone driver on your device. The microphone driver is the software that enables the communication between the microphone hardware and the operating system. Sometimes, the microphone driver can be outdated, corrupted, or incompatible with the Teams application. This can cause the microphone to malfunction and produce the noise issue.

To update the microphone driver on your HP Elite Dragonfly G3 Notebook PC, follow these steps:

1. Right-click on the Start menu and select Device Manager.
2. Expand the Sound, video and game controllers category and locate the Microphone Array (Intel® Smart Sound Technology for Digital Microphones) device.
3. Right-click on the device and select Update driver.
4. Choose Search automatically for updated driver software and follow the on-screen instructions to complete the update process.
5. Restart your device and check if the noise issue is resolved.

Alternatively, you can also download and install the latest microphone driver from the HP website. To do this, follow these steps:

1. Go to the HP Support website and enter your device model number in the search box.
2. Select your device from the list of results and click on Software, Drivers and Firmware.
3. Find the Microphone Array (Intel® Smart Sound Technology for Digital Microphones) driver and click on Download.
4. Run the downloaded file and follow the on-screen instructions to complete the installation process.
5. Restart your device and check if the noise issue is resolved.

Solution 2: Disable the Microphone Enhancements

Another possible solution is to disable the microphone enhancements on your device. The microphone enhancements are the features that are supposed to improve the audio quality and reduce the background noise by using the Intel® Smart Sound Technology for Digital Microphones. However, as we mentioned earlier, this technology may not work well with Teams or some other applications that use the microphone. Therefore, disabling the microphone enhancements may help to eliminate the noise issue.

To disable the microphone enhancements on your HP Elite Dragonfly G3 Notebook PC, follow these steps:

1. Right-click on the speaker icon in the taskbar and select Sounds.
2. Click on the Recording tab and select the Microphone Array (Intel® Smart Sound Technology for Digital Microphones) device.
3. Click on Properties and then click on the Enhancements tab.
4. Uncheck the box next to Enable audio enhancements and click on OK.
5. Restart your device and check if the noise issue is resolved.

Solution 3: Change the Microphone Format

Another possible solution is to change the microphone format on your device. The microphone format is the setting that determines the quality and the sample rate of the audio that is captured by the microphone. Sometimes, the microphone format can be too high or too low for the Teams application or some other applications that use the microphone. This can cause the microphone to produce the noise issue.

To change the microphone format on your HP Elite Dragonfly G3 Notebook PC, follow these steps:

1. Right-click on the speaker icon in the taskbar and select Sounds.
2. Click on the Recording tab and select the Microphone Array (Intel® Smart Sound Technology for Digital Microphones) device.
3. Click on Properties and then click on the Advanced tab.
4. Under the Default Format section, select a different format from the drop-down menu. For example, you can try 16 bit, 44100 Hz (CD Quality) or 16 bit, 48000 Hz (DVD Quality).
5. Click on OK and then click on Apply.
6. Restart your device and check if the noise issue is resolved.

Frequently Asked Questions (FAQs)

Here are some frequently asked questions related to the microphone noise issue on HP Elite Dragonfly G3 Notebook PC:

Question: How do I test if the microphone noise issue is fixed?

Answer: To test if the microphone noise issue is fixed, you can try to make a test call on Teams or use the Voice Recorder app on your device. To make a test call on Teams, follow these steps:

1. Open the Teams app and click on your profile picture in the top right corner.
2. Click on Settings and then click on Devices.
3. Under the Audio devices section, make sure that the Microphone Array (Intel® Smart Sound Technology for Digital Microphones) device is selected as the input device.
4. Click on Make a test call and follow the instructions to test your microphone.
5. If you do not hear the noise issue during the test call, then the problem is fixed.

To use the Voice Recorder app on your device, follow these steps:

1. Open the Start menu and type Voice Recorder in the search box.
2. Click on the Voice Recorder app to open it.
3. Click on the Record button and speak into your microphone.
4. Click on the Stop button and play back the recording.
5. If you do not hear the noise issue in the recording, then the problem is fixed.

Question: What if none of the solutions work for me?

Answer: If none of the solutions work for you, then you may have a hardware defect or damage on your microphone or your device. In this case, you should contact HP customer support or visit a HP service center for further assistance. You can also try to use an external microphone or a headset as a temporary workaround.

Question: Can I prevent the microphone noise issue from happening again?

Answer: To prevent the microphone noise issue from happening again, you should keep your device and your drivers updated regularly. You should also avoid using the microphone in noisy environments or near other electronic devices that may interfere with the microphone signal. You should also check the microphone settings and the microphone enhancements periodically and adjust them as needed.

Summary

In this article, we have explained what causes the microphone noise issue on HP Elite Dragonfly G3 Notebook PC and how to fix it. We have also provided some references and supplementary materials for further information and assistance. We hope that this article has helped you to resolve the problem and enjoy using Teams on your device.

Disclaimer: This article is for informational purposes only and does not constitute professional advice. The solutions provided in this article are based on the personal experience and research of the author and may not work for everyone. The author is not affiliated with HP or Microsoft and does not guarantee the accuracy, completeness, or reliability of the information in this article. The author is not responsible for any damages or losses that may result from following the instructions or using the information in this article. The user should always exercise caution and use their own judgment when applying the solutions or using the information in this article. The user should also consult the official HP or Microsoft websites or customer support for the latest updates and guidance on their devices and applications.