When your PS5 won’t let you access purchased content, it’s frustrating. Here’s a step-by-step way to resolve this and restore licenses effectively.
Table of Contents
Solution 1: Restore Licenses
- Navigate to Settings at the top right of your PS5’s main screen.
- Select Users and Accounts, then go to Other.
- Choose Restore Licenses and confirm. This process ensures your console syncs with Sony’s servers, verifying your ownership of digital content.
Solution 2: Enable Console Sharing
- Go back to Settings > Users and Accounts.
- Select Console Sharing and Offline Play.
- Ensure it’s enabled for the account tied to your purchases. This setting allows content to work across all user profiles, even offline.
Solution 3: Check PSN Server Status
Visit the PlayStation Network Status page to ensure PSN is operational. Outages can prevent access to purchased content.
Solution 4: Switch Accounts
If the content was purchased using a different PSN account, sign in to that account and activate it as the primary one via Console Sharing and Offline Play.
Solution 5: Delete and Reinstall
Uninstall the problematic game or DLC, then download it again. This refreshes corrupted files.
Solution 6: Internet Check
A stable internet connection is essential for verifying licenses. Restart your router if necessary.
If these steps don’t work, it might be time to contact PlayStation Support for further assistance. Issues with account syncing or payment verification could require their intervention.