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What Are the Best Ways to Resolve the “Could Not Complete Your Request” Error in Photoshop?
Encountering the “Could not complete your request” error in Adobe Photoshop is a frequent issue, especially when opening image files like JPEG or PNG. This problem often arises with files received via WhatsApp or downloaded from websites. Common error messages include:
“Could not complete your request because a SOFn, DQT, or DHT JPEG marker is missing before a JPEG SOS marker.”
“Could not complete your request because an unknown or invalid JPEG marker type is found.”
“Could not complete your request because the file-format module cannot parse the file.”
Causes of the Error
- The image file contains missing or corrupt markers that Photoshop cannot interpret.
- An outdated version of Photoshop may not recognize certain embedded metadata in image files.
Step-by-Step Solution Using Microsoft Paint
- Search for “Paint” in the Start Menu. Or press WIN+R, type “mspaint“, and hit Enter to open Microsoft Paint.
- Load the problematic image file in Paint.
- Save the file by pressing Ctrl+S. If prompted, confirm to overwrite the existing file.
This method refreshes the file’s marker information, making it compatible with Photoshop. After saving, reopen the image in Photoshop; the error should be resolved.
Key Takeaways
- The error is linked to corrupt or missing markers in image files.
- It commonly affects images transferred from WhatsApp or downloaded online.
- Opening and saving the image in Microsoft Paint repairs the file, allowing Photoshop to open it without issues.
Applying this straightforward fix ensures reliable image editing in Adobe Photoshop.