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What Should I Do Now That Microsoft Stopped Phone Activation for Office and Windows?
Microsoft recently discontinued phone-based activation for Windows and Office products globally. This change affects users who previously relied on telephone support to activate their software when internet connectivity was unavailable or when online activation failed.
The End of Phone Activation
Phone activation served as an alternative method for users experiencing internet connection issues or online activation rejections. Despite its utility, this system faced recurring problems including deactivated phone lines and invalid contact numbers documented as early as 2017.
The transition became apparent in early January 2026 when users attempting to activate products through the traditional slui 4 command received automated messages redirecting them to online-only activation. The voice system now explicitly states that “Activation support is now online,” confirming the permanent shift away from telephone-based methods.
Current Activation Process
Microsoft now directs users to a web-based activation portal at aka.ms/aoh. This platform requires you to complete a CAPTCHA verification and sign in with your Microsoft account credentials. The system supports both current and legacy Microsoft products, though the process mandates internet access.
Reports from users in various regions indicate successful activations through this new portal. Some users receive SMS notifications containing direct links to the activation page after attempting phone activation through outdated channels.
What This Means for You
If you need to activate Windows or Office products, ensure you have stable internet connectivity before beginning the process. The aka.ms/aoh portal represents Microsoft’s singular activation pathway moving forward. Keep your Microsoft account credentials accessible, as they’re now essential for product validation.
Users in areas with limited internet access or those managing offline systems should plan accordingly. Consider activating products while connected to the internet, as retroactive activation without connectivity is no longer supported through official channels.
This change streamlines Microsoft’s activation infrastructure while eliminating the costs and complications associated with maintaining international phone support networks. The company has not issued an official statement regarding the discontinuation or its timeline for implementation.