Discover the power of Bullseye routing in Genesys Cloud CX. Learn about the maximum number of rings and how they enable efficient agent selection based on skill requirements. Boost your contact center performance with this expert insight.
Table of Contents
Question
Bullseye routing method relaxes the required skills as the selection pool expands from one ring to the next.
What is the maximum number of rings that can be defined for Bullseye routing?
A. 8
B. 6
C. 4
D. 2
Answer
B. 6
Explanation
In Genesys Cloud CX, the Bullseye routing method allows you to define up to a maximum of 6 rings. Each ring represents a pool of agents with specific skill sets. As the selection process moves from the innermost ring to the outer rings, the required skills are relaxed, expanding the pool of eligible agents. This enables efficient routing by prioritizing agents with the most relevant skills while ensuring that interactions are handled in a timely manner, even if the ideal agent is not immediately available.
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