Table of Contents
Question
You have just added a new document to Genesys Cloud CX, and want everyone in the organization to have access to it.
What must you do to ensure that users can find the document when needed?
A. Add meaningful tags to the document.
B. Add a priority of “High” to the document.
C. Ensure that the document name is easy to search for.
D. Number the document such that it appears on the top of the list.
Answer
C. Ensure that the document name is easy to search for.
Explanation
To ensure that users can find the document in Genesys Cloud CX when needed, the best approach is to:
C. Ensure that the document name is easy to search for.
When adding a new document, giving it a descriptive and meaningful name can significantly improve searchability. The document name should accurately reflect the content and purpose of the document. By using relevant keywords in the document name, users can easily locate it through the search functionality provided by Genesys Cloud CX.
While adding meaningful tags (option A) can also enhance discoverability, the document name itself has a more direct impact on search results. Tags can be helpful for categorization and filtering, but they are secondary to the actual document name when it comes to search accuracy.
Option B, adding a priority of “High” to the document, is unrelated to searchability. Priority settings usually indicate the importance or urgency of a task or document but don’t directly influence its discoverability.
Option D, numbering the document to appear at the top of the list, is also not the recommended approach for ensuring findability. Document order in the list is typically determined by the sorting or filtering options chosen by the user, such as date, name, or relevance. Numbering the document may not consistently place it at the top of the list, and it doesn’t address the fundamental aspect of searchability based on document name or content.
In summary, to ensure users can find a document in Genesys Cloud CX, it is best to give the document a descriptive and easy-to-search-for name.
Reference
- GenesysCloud – Genesys Documentation
- About documents – Genesys Cloud Resource Center (mypurecloud.com)
- Documents roles and permissions – Genesys Cloud Resource Center (mypurecloud.com)
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