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How to Fix Skype Webcam Video From Freeze and Crash on Windows?

By: Author Alex Lim

Posted on  - Last updated:

Categories Troubleshooting

Most common reason caused Skype video call or webcam freeze/crash problem on Windows 10 happen is outdated driver and some third-party apps interfere with Skype. Here are the steps to fix Skype video call webcam problem with different approaches.

Skype Webcam Video From Freeze and Crash on Windows 10

Solution 1: Install, Update and Configure Webcam Driver

  1. Press Windows + X > Device Manager.
  2. Look for the webcam driver then right-click it and select Update driver.
  3. Select Browse my computer for driver software > Choose Let me pick from a list of device drivers on my computer.
  4. Select USB Video Device > Next.
  5. Then follow the instructions and finish the process. Some users recommend updating webcam driver with the latest version on manufacturer’s website.
  6. Configured webcam in Skype: Open Skype > Options > Video Settings.
  7. Check if the right camera is selected and click Save.

Solution 2: Remove Third-Party Apps That Might Interfere with Skype

Most of the third-party apps that interfere with Skype are the virtual video capture software such as CyberLink YouCam and other camera software. Uninstall them and make sure their files and registry entries are removed.

Solution 3: Windows Update

  1. Press Windows + I > Update & Security section > Check for updates.
  2. Windows will search for updates and download them. Once downloaded the updates, restart the PC so that they get installed.

Solution 4: Edit Registry

  1. Press Windows + R > enter regedit then click OK.
  2. Go to: HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows Media Foundation\Platform
  3. Click the empty space at the right panel and choose New > DWORD (32-bit) Value.
  4. Change the name of the DWORD into EnableFrameServerMode.
  5. Double click EnableFrameServerMode and set the value data to 0.set EnableFrameServerMode to 0
  6. Close Registry Editor.

Solution 5: Reinstall Skype

Uninstall Skype, make sure you completely remove it and reinstall Skype.

Solution 6: Perform System Restore

  1. Press Windows + S > type system restore > select Create a restore point > System Restore.
  2. After System Restore window opens, click Next > check Show more restore points and select the restore point you desire then click Next.
  3. Follow the instructions to complete the System Restore.