How to Resolve NordPass Not Working Common Issues

Experiencing difficulties with NordPass can disrupt your digital routine, particularly if you depend on it for secure password management and login information.

Here’s a step-by-step guide to diagnosing and rectifying prevalent NordPass issues:

Fix 1: Verify NordPass Service Status

The first step is to confirm whether the problem originates from NordPass. Check their service status for any reported outages or maintenance activities. This information is usually available on NordPass’s official website or social media platforms.

Fix 2: Update NordPass

Obsolete software can result in compatibility problems and glitches. It’s crucial to ensure that your NordPass is up-to-date. If an update is available, proceed to download and install it. The update might include solutions for the problems you’re encountering.

Fix 3: Clear Browser Cache and Cookies

Your browser’s cache and cookies can pile up over time, leading to potential issues. Eradicating your browser’s cache and cookies can help mitigate these problems.

Google Chrome Instructions

1. Launch Chrome and click the three-dot icon in the top-right corner to access the menu.
2. Navigate to “More tools” and select “Clear browsing data.”
3. In the ensuing dialog, select a time range from the drop-down menu. Choose “All time” to eliminate everything.
4. Tick the boxes next to “Cookies and other site data” and “Cached images and files.”
5. Click “Clear data” to purge the cache and cookies.

Microsoft Edge Instructions

1. Open Edge and click the three-dot icon in the top-right corner.
2. Select “Settings” from the drop-down menu.
3. Click on “Privacy, search, and services” on the left sidebar.
4. Under “Clear browsing data,” click on “Choose what to clear.”
5. Select a time range from the drop-down menu. To clear everything, choose “All time.”
6. Tick the checkboxes for “Cookies and other site data” and “Cached images and files.”
7. Click on “Clear now” to remove the cache and cookies.

Mozilla Firefox Instructions

1. Open Firefox and click the hamburger menu icon (three horizontal lines) in the top-right corner.
2. Click on “Settings” or “Options” depending on your version.
3. Go to the “Privacy & Security” panel.
4. Scroll down to the “Cookies and Site Data” section and click “Clear Data.”
5. In the “Clear Data” dialog, check the boxes for “Cookies and Site Data” and “Cached Web Content.”
6. Click the “Clear” button to clear the cache and cookies.

Fix 4: Validate Your Login Credentials

Make sure you’re inputting the correct login credentials. Login difficulties could be due to an incorrect Nord Account password, Multi-Factor Authentication code, or Master Password.

Fix 5: Reset Your Master Password

If you’ve forgotten your Master Password and don’t have a Recovery Code, you might need to reset your Master Password. This action will erase all stored passwords, so it should only be used as a last resort.

1. Open the NordPass application on your device.
2. Navigate to the Settings section within the application.
3. Scroll down to the Security section.
4. Look for an option that allows you to reset your account. This option might be labeled as “Reset Account”.
5. Follow the prompts to confirm that you want to reset your account. This will permanently delete all the passwords and items stored in your NordPass vault.
6. After the reset, you’ll be able to set up a new Master Password and start using NordPass again. You’ll need to re-enter all your passwords and secure notes, as the previous data will no longer be recoverable.

Fix 6: Check Compatibility For NordPass

Ensure that your device meets the minimum system requirements for running NordPass. Also, verify that NordPass is compatible with your operating system and browser version.

Operating System Compatibility

• Windows 10 and up
• macOS 11 and up
• Linux: any system that supports snap 64bit
• Chrome OS currently supports Web Vault only
• Android 9.0 and up
• iOS 15.0 and up

Browser Version Compatibility

• Google Chrome
• Mozilla Firefox
• Opera
• Edge
• Safari

Fix 7: Disable Antivirus Or Firewall Temporarily

Antivirus software or firewalls can sometimes block NordPass from functioning correctly. Try temporarily disabling your antivirus or firewall to see if this resolves the issue. Remember to turn it back on after testing.

For Windows Defender Antivirus And Firewall (Windows 10/11)

• To disable Windows Defender Antivirus, click on the Start menu and type in “Windows Security” to find and select the app. Navigate to “Virus & threat protection” in the left-hand menu. Click on “Manage settings” under “Virus & threat protection settings.” Toggle off the switch under “Real-time protection” to disable the antivirus temporarily.
• To disable Windows Firewall, open the Control Panel and go to “System and Security,” then select “Windows Defender Firewall.” On the left-hand side, click on “Turn Windows Defender Firewall on or off.“ Choose the “Turn off Windows Defender Firewall (not recommended)” option for both private and public network settings. Click “OK” to save the changes.

For Third-Party Antivirus Software

The steps for disabling third-party antivirus software can vary depending on the program you are using. Generally, you can follow these steps:

1. Locate the antivirus icon in the system tray on the taskbar (usually at the bottom-right corner of the screen).
2. Right-click on the antivirus icon.
3. Look for an option that says “Disable,” “Stop,” “Turn Off,” or something similar. This might be directly in the right-click menu or within a submenu.
4. Select the time period for which you want to disable the antivirus if prompted. Some programs allow you to choose how long the antivirus will remain disabled before it reactivates automatically.

For MacOS (Disabling Firewall)

1. Click on the Apple menu and select “System Preferences.”
2. Click on “Security & Privacy.”
3. Select the “Firewall” tab.
4. Click the padlock icon at the bottom left to make changes (you may need to enter your administrator password).
5. Click “Turn Off Firewall” to disable it temporarily.

Fix 8: Use NordPass On A Different Device Or Browser

To isolate the issue, try using NordPass on a different device or browser. If NordPass operates correctly on another platform, the problem may be specific to your original device or browser.

Fix 9: Contact NordPass Support

If you’ve exhausted all the above steps and NordPass is still not functioning, it’s advisable to contact NordPass support. You can reach them through their support website or via live chat. Furnish them with comprehensive details about the issue and the troubleshooting steps you’ve already undertaken.

This guide should help you navigate and resolve any issues you’re facing with NordPass, ensuring a smooth and secure digital experience.