How to Resolve Overwatch 2 BN-564 Login Error

BN-564 error in Overwatch 2 prevents players from login, this can be a significant obstacle to gaming experience. This article provides detailed walkthrough of effective solutions to resolve this error and ensure smooth gaming experience.

The detail error message as below:

Sorry, we were unable to log you in. Please try again later. Error Code: BN-564.

Solution 1: Server Maintenance Check

The BN-564 error may arise if the Overwatch 2 servers are undergoing maintenance. It’s advisable to verify the server status of Overwatch 2.

Solution 2: Account Relinking

For console players using platforms like PlayStation or Steam, unlinking and relinking your Battle.net account can resolve the issue.

PlayStation

1. Log into your account on the Battle.net website.
2. Go to Account Management > Connections.
3. In the PlayStation Network section, click Disconnect and follow the prompts to unlink your account.
4. To relink, return to Connections, select PlayStation Network, and follow the instructions.

Steam

1. Log into your Battle.net account on the website.
2. Go to Account Management > Connections.
3. In the Steam section, click Disconnect and confirm.
4. To relink, return to Connections, select Steam, and follow the instructions.

Solution 3: Router Restart

Network connection issues causing the BN-564 error can be resolved by restarting your router.

1. Switch off the router and disconnect it from all devices and the power supply.
2. After 3 minutes, reconnect the router.
3. Wait for the signal to return before reconnecting to the internet.

Solution 4: Account Connection Verification

Ensure your game account is correctly linked and free of connection issues. If you’ve recently linked your account with a new platform, verify the success of the process and check for any account conflicts.

1. Log into your account on the Battle.net website.
2. Click on your account name or avatar to access your account settings.
3. Look for an option related to “Security” or “Connected Accounts.”
4. Follow the verification process instrutions which may need to confirm email, phone number, or other linked accounts.
5. After verification completed, look for a confirmation message stating successful verification of your account connection.

Solution 5: Overwatch 2 Updates

Ensure your game client is current. Outdated clients may face login issues. Here’s how to update Overwatch 2:

PC Players Via Battle.net

1. Open the Battle.net app on your PC and sign in.
2. Locate Overwatch 2 in your game library.
3. If automatic updates are enabled, the update will start downloading. Monitor progress at the bottom left corner.
4. If automatic updates are off or to manually start, click the gear icon next to ‘Play‘ and select ‘Check for Updates‘.
5. Wait for the download to finish.

Console Players

1. Power on your console and sign in.
2. Find Overwatch 2 in your game library or storefront.
3. If automatic updates are on, the game will update automatically. Monitor progress on the game’s icon or in settings.
4. If automatic updates are off or to manually start, check for updates using your console’s controller or menu.
5. Wait for the download to complete.

Solution 6: Blizzard Customer Support

If the BN-564 error persists after attempting the above solutions, consider contacting Blizzard customer support. They can provide specific troubleshooting steps or further investigate the issue to help resolve the BN-564 error.

This guide should help you navigate the BN-564 error and enhance your Overwatch 2 gaming experience. Happy gaming!