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Quick Fixes Netflix TVQ-ST-137 Network Error to Unlock Seamless Streaming

By: Author Alex Lim

Posted on

Categories Troubleshooting

Discovering the annoying Netflix TVQ-ST-137 error during your favorite shows? Fear not! This guide provides effective solutions to tackle the disruption and enhance your streaming experience.

Netflix users occasionally face the troublesome Error Code TVQ-ST-137, signaling connectivity issues between your device and Netflix servers. The full error message, “Netflix has encountered an error. Retrying in 58 seconds. Code: TVQ-ST-137,” can be frustrating. In this guide, we explore solutions to swiftly resolve this disruption.

6 Quick Fixes Netflix TVQ-ST-137 Network Error to Unlock Seamless Streaming

Solution 1: Refresh Account Information

Sign out and sign back into your Netflix account to refresh information and potentially resolve the error. Follow these steps:

Sign Out:

  1. Open Netflix app or visit the website.
  2. Navigate to profile/account settings.
  3. Find “Sign Out” or “Log Out” and select it.
  4. Confirm if prompted.

Sign In:

  1. Open Netflix app or visit the website.
  2. Choose “Sign In” or “Log In.”
  3. Enter your email and password.
  4. Click/tap “Sign In” or “Log In” to access your account.

Solution 2: Verify Internet Connectivity

Ensure a stable internet connection for your device. Restart your home network and check other devices for connectivity.

Restart Home Network:

  1. Switch off the router and unplug from devices and power.
  2. Wait for 3 minutes.
  3. Plug it in and wait for the signal to reconnect.

Confirm Internet Connectivity:

  1. Check device connection to the internet.
  2. Ensure stability by testing with other devices.

Solution 3: Reboot Your Device

Smartphone or Tablet:

  1. Press and hold power button.
  2. Select “Restart” from the menu.
  3. Wait for device to power down and restart.

Computer:

  1. Click Windows icon or Apple logo.
  2. Select power icon, choose “Restart.”

Smart TV or Streaming Device:

  1. Find power button on device or remote.
  2. Press power button to turn off, wait, and turn it back on.

Solution 4: Optimize DNS Settings

Address network issues by changing DNS settings on your computer. Opt for a more stable connection with services like Google DNS or OpenDNS.

For Windows:

  1. Open Control Panel, search in Windows bar.
  2. Click “Network and Sharing Center.”
  3. Select “Change adapter settings.”
  4. Right-click active network, choose “Properties.”
  5. Pick “Internet Protocol Version 4 (TCP/IPv4)” and click “Properties.”
  6. Opt for “Use the following DNS server addresses.”
  7. Enter preferred and alternate DNS server addresses (e.g., Google DNS: 8.8.8.8 and 8.8.4.4).
  8. Click “OK” to save changes.

For Mac:

  1. Click Apple menu, choose “System Preferences.”
  2. Select “Network.”
  3. Click “Advanced” for your active network connection.
  4. Navigate to “DNS” tab.
  5. Click “+” to add a new DNS server, enter preferred and alternate DNS server addresses.
  6. Click “OK” to save changes.

Solution 5: Clear DNS Cache

Clear the DNS cache on your computer to resolve potential DNS-related issues contributing to error code TVQ-ST-137.

For Windows:

  1. Open Command Prompt as administrator (search “Command Prompt,” right-click, and select “Run as administrator”).
  2. In Command Prompt, type and press Enter:
    ipconfig /flushdns
  3. Message indicating successful DNS Resolver Cache flush should appear.

For Mac:

  1. Open Terminal from “Utilities” in “Applications” or use Spotlight Search.
  2. Enter the following command and press Enter:
    sudo killall -HUP mDNSResponder
  3. Enter your computer’s password if prompted and press Enter.

Solution 6: Seek Netflix Support

For persistent issues with Netflix Error Code TVQ-ST-137, contact Netflix customer support. Receive personalized assistance by reaching out to Netflix support. They can provide tailored troubleshooting steps based on your device and account details.

Resolving Netflix TVQ-ST-137 Network Error

Dealing with Netflix Error Code TVQ-ST-137 can be frustrating, but effective solutions exist. Try signing out and signing back in, ensuring a stable internet connection, restarting your device, adjusting DNS settings (for computers), flushing DNS cache (for computers), and clearing Netflix cache and cookies. If the issue persists, contact Netflix support for personalized assistance. With patience and diligent troubleshooting, you’ll soon resume streaming your favorite content.

FAQs

Question: What if troubleshooting steps don’t work?

Answer: If troubleshooting steps are ineffective, visit netflix.com/nethelp or contact Netflix support for personalized assistance.

Question: How to adjust DNS settings on a computer?

Answer: In Google Chrome, go to Settings > Privacy and Security > Security > Advanced. Choose “Custom DNS” and input a different DNS server.

Question: How to clear cache and cookies on Android?

Answer: Press and hold Netflix app icon, go to “App Info” > “Storage.” Clear app cache and data to check for error resolution.

Also read: Quick Solutions for Netflix App Encountered Error tvq-st-144